Our Customer Complaints department employs the “Eight Disciplines" problem solving method (8D) for tackling and resolving problems. The method is comprised of the following:

D1: Establish a team
D2: Define/describe the problem
D3: Contain the problem
D4: Determine the root cause
D5: Choose corrective action(s)
D6: Correct the problem and confirm effectiveness of corrective action
D7: Prevent recurrence of the problem
D8: Congratulate the team